Job Details

Senior Account/Client Success Manager

By IT Jobs in South Africa on September 11, 2019
Job Type: Full Time
Job Category: Other
Contract Type: Permanent

Melrose

Job Description

Fantastic opportunity for a Senior Account/Client Success Manager in Johannesburg, perfect for an experienced individual looking to supercharge their career. Duties & Responsibilities We are looking for a hungry and motivated Senior Account/Client Success Manager that will be responsible for maintaining a portfolio of Accounts as well as a team. Desired Experience & Qualification Bachelor’s Degree in business management, finance, economics or similar study. Validated results in prior role. At least 10 years or more of prior account management and/or customer success experience, preferably large advertising agency at Account Director Level. Extensive Telecoms experience is required (not negotiable). Ability to deal with high-pressure situations with poise, diplomacy, and tact. Consistent track record of highly professional customer service in a fast-paced, dynamic environment. Expertise with Excel. Proficiency in communicating data via Excel and other business intelligence tools. A real passion for serving customers. Establish credibility with key customer decision makers & influencers. Strong verbal/written communication & presentation skills; extraordinary listening skills. Strong problem solving & analytical skills; formulates solutions that deliver real business value. Ability to recognize and maximize new business opportunities Comfort with negotiation. Well organized; handle multiple accounts & assignments simultaneously. A commitment to exceed goals that is internal, constant & self-imposed. If you think you have what it takes, and you want to take on the challenge in this dynamic fintech company, forward CV.