Senior Account/Client Success Manager
IT Jobs in South Africa on September 11, 2019
Job Type: Full Time
Job Category: Other
Contract Type: Permanent
Fantastic opportunity for a Senior Account/Client Success Manager in Johannesburg, perfect for an experienced individual looking to supercharge their career.
Duties & Responsibilities
We are looking for a hungry and motivated Senior Account/Client Success Manager that will be responsible for maintaining a portfolio of Accounts as well as a team.
Desired Experience & Qualification
Bachelor’s Degree in business management, finance, economics or similar study.
Validated results in prior role.
At least 10 years or more of prior account management and/or customer success experience, preferably large advertising agency at Account Director Level.
Extensive Telecoms experience is required (not negotiable).
Ability to deal with high-pressure situations with poise, diplomacy, and tact.
Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
Expertise with Excel.
Proficiency in communicating data via Excel and other business intelligence tools.
A real passion for serving customers.
Establish credibility with key customer decision makers & influencers.
Strong verbal/written communication & presentation skills; extraordinary listening skills.
Strong problem solving & analytical skills; formulates solutions that deliver real business value.
Ability to recognize and maximize new business opportunities
Comfort with negotiation.
Well organized; handle multiple accounts & assignments simultaneously.
A commitment to exceed goals that is internal, constant & self-imposed. If you think you have what it takes, and you want to take on the challenge in this dynamic fintech company, forward CV.